Returns and Exchanges

 

Return & Exchange Policy

We hope that you'll love everything you ordered from shoptheera.com. 

We want to make sure you are satisfied. If you're experiencing an issue with The Era products or processes and are not satisfied, you can contact social@shoptheera.com for assistance.

Return/Exchange Process

1. Items can be returned or exchanged within 60 days of the date the order was shipped. Note that overdue requests may not be accepted.
2. Return shipping is free. 
3. Please initiate your return/exchange using this link: shoptheera.returnly.com
4. We offer free shipping if orders are shipped wrong.
5. We offer free shipping both ways on exchanges. 
6. Shipping fees from the original order are not refundable.
7. Products must be returned unworn, unwashed, in their original condition and with all tags attached. please include the original order packing slip in your return package. 
8. The Era reserves the right to refuse returns that show signs of wear or do not meet the above criteria.
9. If you have any problem that is not covered above let us know we will work it out.

Note: Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email at social@shoptheera.com.

 Thank you for trusting us with your purchase.

For further inquiries:

If you have any further questions, please contact our customer services at: